five components of knowledge management infrastructure

... What are the five components of a knowledge management infrastructure? We get knowledge by creating associations and by … By joining our e-learning platform, you will get unlimited access to all (1000+) articles, templates, videos and many more! Improve access to important company data, information, and training materials, Provide better customer service to your customers, Have more time to innovate and develop new offers and products in your company. This website makes use of cookies to enhance browsing experience and provide additional functionality. In summary, Knowledge Management carries a wide range of benefits for business owners. This shows that giving users the option to search for a specific query first is impactful. 8. So, how do you know what type of Knowledge Management your business needs? With the ability to accurately store and quickly share information, having a solid KM strategy helps you avoid major errors and delays in your business. Stay up to date with the latest practical scientific articles. Boost your skills with our learning platform. In order to do this, universities need to create and accumulate the appropriate knowledge. By making access to scientific knowledge simple and affordable, self-development becomes attainable for everyone, including you! Retrieved [insert date] from toolshero: https://www.toolshero.com/management/knowledge-management/, Add a link to this page on your website: This process of interpretation is what knowledge management is trying to capture. Hajric, E. (2019). Add explicit knowledge2. Be the first to rate this post. An increase in team collaboration and efficiency could easily lead to increased revenue by being able to serve more customers in a fuller capacity. We are sorry that this post was not useful for you! In fact, one study by McKinsey & Company found that implementing a knowledge base can reduce the time spent searching for important information within a company by up to 35%. In both of these examples, it is also worth noting that the search function is placed in a position of prominence. Fortunately, KM brings business owners into modern times with technology that enables you to work more efficiently and scale your business to new heights. Each organisation must find its own solution for Knowledge Management, and must design its own Knowledge Management Framework. It’s a way to maximize potential, increase efficiency, and keep your business running like a well-oiled machine. Knowledge Management Solutions and Foundations By Dr. G C Mohanta, Professor, Al-Qurmoshi Institute of Business Management, Hyderabad, India Knowledge management depends on two broad aspects: KM solutions, which are specific in nature and KM foundations, which are broader and long term. Capability Maturity Model Integration (CMMI), Optimized knowledge sharing across your team and company, Increased efficiency and team collaboration, Protection of intellectual capital and important company data, Making the best use of your human capital – your most important asset, Management of large volumes of data and information, Accurate measurement of business progress, plus practical. It’s about finding the best way to retrieve, record, and share information so that it can be easily accessed by your team in order to make sure everyone is on the same page and performing at their best. Necessary cookies are absolutely essential for the website to function properly. The final, and possibly most important, component of information systems is the human element: the people that are needed to run the system and the procedures they follow so that the knowledge in the huge databases and data warehouses can be turned into learning that can interpret what has happened in the past and guide future action. But effective knowledge management can and should produce extraordinary results! After reading you will understand the definition and basics of this powerful management and strategy tool. Share your experience and knowledge in the comments box below. 1Farr, J. L., Sin, H.-P., & Tesluk, P. E. (2003). In the fast-paced business world, you don’t have that time to waste. A winning knowledge management program increases staff productivity, product and service quality, and deliverable consistency by capitalizing on intellectual and knowledge-based assets. knowledge management strategy components to the outcomes of knowledge management projects/initiatives. 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That is, analyze how bits information relates to one another, what these findings mean, and how this can be used within your company. a person, asystem or a business proces;.it is a small computerprogram that can perform tasks on hisown, including take some decissions;an agent can react on events;it can contain simple rules or it can be based on more complextechniques like neural networks;they run in background, often without being seen by the users.Useful in two of the components of the framework:in knowledge repositories;in knowledge carthography.Intelligent Agents in KnowledgeRepositoriesPersonal agentsTo master information overload;To switch from pull to push mode;Personalized content filtering;User profile, based on a personal thesaurus andintelligent search algorithms;Technical agentsAutomatic document indexing;Important in case-based reasoning systems;Intelligent Agents in Communitiesof Knowledge WorkersPersonal agentsResponsible for activity planning (workflow environments);Interaction with actor agents that define the role of the workerin the business process;A workflow agenttries to find a personal agent that can perform a certain task;Asks the personal agent whether this task fits in planning ofthe specific knowledge worker;A deliberation agentwill check the requests against the availability of the personalagents;An instance of the actor, containing the goals and activities ofthe task, is added to the personal agents.Integration of the ComponentsUsing Intelligent AgentsKnowledge repositories•Technical agent(e.g.indexing)•Personal agentsExplicit䕸Eli捩tKnowl敤g攠Wor步ks•Technical agent(e.g.workflow agent)•Personal agentsTacitT慣atKnowledge carthography•Agents / ProfilesDefinition•Personal agents•Communities•Processes1. Thinking of infrastructure in this manner enables effective conversations with those who are less familiar with the various components.The term IT infrastructure is defined in ITIL as a combined set of hardware, software, networks, facilities, etc. Infrastructure is composed of seven major components:Computer hardware platformsinclude client machines and server machines, as well as modern mainframes produced by IBM. Study Guides Infographics. Having a KM system helps you and your team improve your critical knowledge, increase group innovation, and reach your fullest potential. This involves determining where to put this knowledge to use. You need knowledge content and IT tools that connect the right … Inquiry for profilesof people,communitiesand processesDynamic adaption and creationBuilding the EnvironmentDecision Framework for KM-projectIdentify Key ValuesSource: Gartner GroupEvaluate EnterpriseStrategy/direction for KM«Values»•Business model•Service goals•Identify business goals for KM•Select a knowledge recoverystrategy•Evaluate potential for Culturaland business shift•Evaluate potential benefits•Set performance measures•Determine cost and otherresources for KM•Ensure business unit supportand fundingAnalyse Benefits/measuresDefine KM strategy•Explicit knowledge apps.•Tacit knowledge apps.•Combined apps.•Set performance goalsSet KM performance goalsCritical Success FactorsKM strategyMission, goals, vision, alternatives, responsibilities, …ResourcesBudget for staff, development, …TechnologyNetwork, user delivery, tools, maintenance, storageMotivationFor sharing knowledgePromotion and TrainingCultural Success FactorsCombine value contributed by individual with value ofcontributions by groups.Face-to-face meetings are still required to bringcontributers together.Consistent terminology and models are critical.Communities of practice and experience on processesand knowledge.Cultural change is required.CitationThere is nothing more difficult to plan ,more doubtful of success,nor more dangerous to managethan the creation of a new system.For the initiator has the enmity of all whowould profit by the preservation of the oldsystem and merely lukewarm defenders inthose who would gain by the new one.Machiavelli, 1513Computer Technologies for KMGroupware: mail, Lotus Notes, Intranet,Chatboxes, …Multimedia, video, …Documentation systems and XMLExpert systemsArtificial Intelligence systemsData Warehousing, OLAP, data mining, statisticsSearch engins, encyclopedia, in-text searchCase-based reasoningAgentsComputer based trainingMentioned reasons for KMIn decreasing order of importance:Integrate multiple sources of dataMarketing and salesGrowth and innovationBusiness process inprovementPeople orientationService improvementIT orientationInformation Management orientationCost savingsSource: Gartner groupThink about this !Knowledge management technologydoes not equalKnowledge managementfor the same reason thatan exercise machinedoes not equalexercise, NVivo - The AIB Centre for Information and Knowledge Management, Knowledge Management Implications of Articulable Tacit Knowledge: Case Studies on its Diffusion, DEVELOPMENT OF KM MODEL FOR KNOWLEDGE MANAGEMENT IMPLEMENTATION AND APPLICATION IN CONSTRUCTION PROJECTS, MIT Encyclopedia of the Cognitive Sciences, Case Studies in Knowledge Management - gsigma, Knowledge Management: Selected abstracts and citations. Once you have collected all relevant data, it’s necessary to organize it appropriately. They include: The first component of Knowledge Management involves collecting data that is relevant and beneficial to your company. The field of knowledge management identifies two main types of knowledge. Enter the password to open this PDF file: After making your selection, copy and paste the embed code above. Join our learning platform and boost your skills with Toolshero. Follow us on: Facebook | Instagram | YouTube. These types of documents are often difficult to organize, get lost or damaged, are difficult to update, and take longer to share across your company. Here, we explain the primary components of Knowledge Management. "Knowledge Management is the process of capturing, distributing, and effectively using knowledge." Knowledge management infrastructure in an organization can be achieved by direct face-to-face sharing of information. The organization of nursing knowledge resources is critical to health care organizations for providing safe and high quality care for patients. Advances in technology and the way we access and share information have changed that; many enterprises now have some ki… Many factors But opting out of some of these cookies may affect your browsing experience. toolshero: Knowledge Management (KM). It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge. For instance, it can be helpful to assign categories to different types of data in order to make sense of what data goes where. A Who should have access to this information? As expected it was found that highly successful knowledge management projects/initiatives are more likely to have the proposed set of knowledge management strategy components than less successful to unsuccessful knowledge management 2.1. From collecting information to using that information to make informed decisions, you need the process to be as streamlined as possible. 1.1. Do you use a Knowledge Management system in your business? THE PRINCIPLES AND PRACTICE OF KNOWLEDGE MANAGEMENT by, TOWARDS A COMPREHENSIVE KNOWLEDGE MANAGEMENT SYSTEM ARCHITECTURE, THE INTRODUCTION OF KNOWLEDGE MANAGEMENT TECHNOLOGY WITHIN THE BRITISH COUNCIL: AN, Group Cognition - Gerry Stahl's Home Page, CPS 720 Artificial Intelligence Topics with Agents, Knowledge Management for Knowledge Management for Development Organisations Development Organisations. Knowledge management enabler's factors are essential infrastructure for increasing the efficiency of knowledge management activities. There is no template, not universal solution, not one toolbox of Km technologies, no "KM Ultimate Swiss Army Knife", no one magic system that does it all, not single KM Process set, nor a single design for set of KM roles, nor a universally applicable KM policy … It’s a way to maximize potential, increase efficiency, and keep your business running like a well-oiled machine. ADMINISTRATIVE RELATIONS between the - Vedpuriswar, A.V. Abstract: The purpose of this study is to investigate the influence of knowledge management infrastructure and process on nursing care effectiveness in selected teaching hospitals in Southwest Nigeria. Input for profilesof people,communitiesand processes3. Knowledge management (KM) is the process(es) used to handle and oversee all the knowledge that exists within a company. These steps and activities are explained in the following slides. Does this information increase productivity and efficiency? If you liked this article, then please subscribe to our Free Newsletter for the latest posts on models and methods. All of these components build on one another in order to ensure that your data is organized, your information accessible, and your knowledge is able to be utilized in a practical way. You also have the option to opt-out of these cookies. If my explanation above makes the definition of these systems seem … The best four components of knowledge management are people, process, content/IT, and strategy. If so, in what areas? With Knowledge Management, you gain access to a range of benefits, including: Knowledge Management not only allows you and your team to gain access to data and knowledge faster, but it enables you to serve your customers better and faster as well. The power of people and machines working together offers the greatest opportunity for creating knowledge in human history. A total of 216 questionnaires containing 33 items were used to collect information from the respondents. The last component of Knowledge Management is using the knowledge constructively by applying it to your decision making. Knowledge Management is a method for organizing, retrieving, assessing, and sharing important information assets. A Knowledge Management System, is an IT system that’s used to retrieve and store this information in order to improve organization, increase efficiency, locate additional knowledge sources, and more. You can also find us on Facebook, LinkedIn, Twitter and YouTube. Main Menu; by School; by Textbook; by Literature Title. The Knowledge ManagementInfrastructureProf.E.Vandijck“ If we only knew what we know at TI “Jerry JunkinsFormer chairman ,President and CEO of TIKnowledgeKnowledge is a broader and moredifficult to define concept thaninformation.We obtain knowledge when theinformation is also interpreted andtherefore made usable. If your company is still relying on PDFs and paper documents in order to train employees and share information, you may already recognize how inefficient these methods can be. Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organization. Now, it’s time to break down the primary components of Knowledge Management and how they work to optimize the storage and sharing of information in your business. Knowledge management approaches means that companies and organizations are creating competitive advantages through continuous learning and formulation of different types of knowledge (Ignacio et al, 2008). Cells are event-processing engines that store all events and data in memory as well as on disk in near real-time. Study Resources. Attributes of enabling organizational culture include: Understanding value of knowledge management practices, Managing support for knowledge management at all levels, Incentives that reward knowledge sharing, and Encouragement for creation & sharing of knowledge. 7. If you are looking to: What do you think? Now it’s a matter of finding the right KM system, tools, and resources for your business. Inclusion of any irrelevant or superfluous data can cause confusion and inaccuracies in your knowledge. In order for “information” to become “knowledge”, it needs to be synthesized into concepts that can then be used constructively within your company. How has KM helped you increase efficiency and productivity? The aim of this research is to explore the role of Knowledge Management (KM) infrastructure (organizational culture, organizational structure and information technology) in enhancing job satisfaction at Aqaba five star hotels located in Jordan. External Knowledge Management, on the other hand, is typically customer-facing. (including all of the information technology related equipment) used to develop, test, deliver, monitor, control, or support IT services. Once you have answers to these questions, it’s time to apply the knowledge to the decision making process. We also use third-party cookies that help us analyze and understand how you use this website. Eager to reap the benefits, many organizations leap into a knowledge management solution (e.g. The Components of Knowledge Management Knowledge management is a business activity with two primary aspects: ... technologies, communications infrastructure, functional skill sets, process know-how, environmental responsiveness, organizational intelligence, and external sources. Next, it’s time to make sense of the organized information by summarizing its meaning. Most businesses need both types of Knowledge Management in order to both increase internal efficiency and provide the best experience for their customers. KM infrastructure can be classified into two major capabilities, technical and so-cial infrastructure. Download this image for free in High-Definition resolution the choice "download button" below. It is an important enabler of knowledge management in organizations. Thus, you should have a dedicated system for collecting data, whether that’s through a designated person or a technological system. Your rating is more than welcome or share this article via Social media! Inquiry for explicit knowledge4. Establishing a knowledge management process The first step in establishing a knowledge management process is identifying collaborators and securing buy-in across the business. These cookies will be stored in your browser only with your consent. WealthBar, for example, offers a clean, clear, uncluttered interface which provides users with access to a huge archive of relevant articles. A knowledge management system that surfaces knowledge throughout the organization, across teams and geographies, can make this a reality. Knowledge component includes: Knowledge Definition Knowledge Categories Knowledge categories has often been viewed differently by various researchers. Knowledge management process, on the other hand, contains Steps & Activities to deal with knowledge. Beyond simply summarizing the information, you need to analyze its meaning by looking for patterns and relationships. Create a Top 3 Objectives List of challenges and opportunities which your KM program will address. case based reasoningAlso tacit knowledgeof specific expertsMeta-knowledge.Map of knowledgedomainsTechnologicalapplications forexchanging tacitknowledgeTechnology that supportsconversion from tacit toexplicit knowledge andthe other way aroundExplicit Knowledge in Document FormatDocuments is a traditional method for thecodification of knowledgeBetter usage of already available documentsOn-line document databasesLessons-learned archivesBest practices databasesDocument knowledge bases for knowledgedomains without unique answersDevelopment of a knowledge repositorySetup of a KnowledgeRepositoryWhat documents are we going to store, and why?Manuals to support maintenanceClient documentation for marketing…Avoid overloadSelection based on predefined criteriaAlternativesSpecial task to select documentsEverybody can add documentsOrganizing DocumentsValues in an index or meta-knowledgeAttributes of a knowledge documentActivitiesKeywordsType of documentProduct or serviceAuthority (owner, usability, quality, …) of theknowledgeTime and validity periodThe Knowledge FlowSupport the knowledge flow is the basic goal ofknowledge management.It is the central component in the framework, and thethe link between the three other components.It stimulates the interaction between:The tacit knowledge generated and exchanged between thecommunity of the knowledge workers;The explicit knowledge in the knowledge repositories;The explicit meta-knowledge used as the corporate knowledgemap.The basis for the technological structure.are the itelligent agents.Intelligent AgentsIntelligent agents:perform tasks on behalf of something else like e.g. It is mandatory to procure user consent prior to running these cookies on your website. In early 1998, it was believed that few enterprises actually had a comprehensive knowledge management practice (by any name) in operation. Originally Answered: What are the five components of a knowledge management infrastructure? It can also mean helping improving collaboration by involving your team in the decision making. How to cite this article: Knowledge Management isn’t only about learning and organizing data. Knowledge Management Knowledge is a valuable thing – something we hear all of the time. These cookies do not store any personal information. Again, you can employ analysts to do this or utilize data analyze tools. We obtain knowledge when the information is also interpreted and therefore made usable. Knowledge management relies on an understanding of knowledge, which consists of discrete or intangible skills that a person possesses. Although culture eats strategy for breakfast, defining a strategy is a requirement for implementing a successful knowledge management (KM) program.From Implementing a Successful KM Program, the first three steps to follow for starting a KM program are:. The student who asked this found it Helpful Keywords knowledge management infrastructure, knowledge management, job perfor-mance, Jordan INTRODUCTION Universities aim to build a world where leaders are prepared to lead the nation with social justice. Knowledge has been and will continue to be a key competitive differentiator when it comes to driving organizational performance. In many companies it can be an upwards of one million dollars invested in employees. This article describes Knowledge Management or simply KM in a practical way. The Knowledge Management Infrastructure Prof.E.Vandijck “ If we only knew what we know at TI “ Jerry Junkins Former chairman , President and CEO of TI Knowledge Knowledge is a broader and more difficult to define concept than information. It is, in a sense, a way to take advantage of your collective “superpowers” in order to get the best results for your company and customers. I like to think of infrastructure as everything from wall jack to wall jack. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. This really depends on your own company’s criteria and goals. Regardless of the industry, size, or knowledge needs of your organization, you always need people to lead, sponsor, and support knowledge sharing. knowledge management infrastructure and its components is important information accompanied by photo and HD pictures sourced from all websites in the world. The goal is to have a process for collecting data that is essential to your business and excluding data that is not essential. However, implementation can be a challenge. KM has many applications that most business owners don’t even realize, simply because they are all too familiar and comfortable with traditional methods. Knowledge Management Infrastructure and Design • 5 Main Components: – Organizational Culture – Organizational Structure – Communities of Practice – Information Technology Infrastructure – Common Knowledge • Plus the physical environment • These components are considered factors that affect institutionalization of KM. Knowledge Management isn’t only about learning and organizing data. That’s why the need for a technology-based knowledge management solution is greater than ever. The following sections describe the types of cells used in Infrastructure Management, the functions a cell performs, and how the Knowledge Base (KB) manages the event management … In order to do so, knowledge management relies on two components: infrastructure (including culture); and; processes. . You need defined processes to manage and measure knowledge flows. As Albert Einstein says “the only source of knowledge is experience.” As employees gain experience they gain knowledge, making it a very valuable commodity. Knowledge Management solutions, mechanisms and infrastructure 1. The aim of this research is to explore the role of Knowledge Management (KM) infrastructure (organizational culture, organizational structure and information technology) in enhancing job satisfaction at Aqaba five star hotels located in Jordan. This website uses cookies to improve your experience while you navigate through the website. This not only includes a wealth of useful categories to consider, but also provides users with preview snippets of certain answers to frequently asked questions so that they can get a taste of what is to come. Another good benchmark for this type of service comes in the form of Squeaky’s support site. What are Knowledge Management Systems? How can these findings be used to make the company better? Knowledge Management is a method for organizing, retrieving, assessing, and sharing important information assets. Inquiry for profilesof people andcommunities5. A knowledge management initiative, such as a document management system or a relationship management system, typically comprises: This can be done by adding descriptions to the categories, including images and charts, and other techniques. Toolshero supports people worldwide (10+ million visitors from 100+ countries) to empower themselves through an easily accessible and high-quality learning platform for personal and professional development. It involves documenting information and sharing information with customers in order to address important issues and provide outstanding customer support. Extraordinary knowledge management results require a KM strategy that is designed to develop, ultimately, a synthesis from, and between, each of the four critical dimensions in the knowledge networking levels. The best four components of knowledge management are people, process, content/IT, and strategy. Knowledge Management Infrastructure Knowledge management infrastructure capability refers to modular products and orga-nizational designs that encourage knowledge management activities in an organization [32]. document management, data mining, blogging, and … Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. This category only includes cookies that ensures basic functionalities and security features of the website. These objectives align business … Knowledge Management (KM). Studying the successful deployment of Knowledge Management solutions can show you the strategies and approaches which are most effective. Browsing the categories is then possible for those who want a less bespoke experience. An effective Knowledge Management strategy involves several layers in order to fix the information bottlenecks in your business. Once you have given an “identity” to your data, it then becomes information – that you can then analyze and apply. We getknowledge by creating associations andby earning insight.The PyramidDataInformationKnowledgeWisdomTypes of KnowledgeWe can distinguish between two major types ofknowledgeTacit KnowledgeExplicit KnowledgeTacit KnowledgeTacit knowledge: resides in someone´s head, itdoes not exist in explicit form and is not easilytransferred to others.UndocumentedIn people´s headsA source of explicit knowledgeThe highest-value knowledge is that held byemployeesExperienceInsightexpertiseExplicit KnowledgeExplicit knowledge is stored in digitized form so that itcan be viewed, read, used and applied.StructuredBooks, reportsDatabasesDrawingsMethodologiesTrend analysisUnstructuredIllustrationsArticlesE-mails, newsMore directly usableForms of KnowledgeConversionTacit knowledge Explicit knowledgeTacitKnowledgeExplicitKnowledgeSocializationExternalizationInternalizationCombinationExternalization of TacitKnowledgeBest for:Advantage:Limits:Examples:Capture and CodifyKnowledgeMultiple,Repeatable solutionsSharable by manyMajor conversion andmaintenanceSupply chain mngtSAP installProvide guide toexpertsInnovativeUnique solutionsLow KM solution costDemand on availabilityof expertsInvestment bankingStrategic consultingSource: Gartner groupBenefits of Explicit KnowledgePayoff:InternalSources:ExternalSources:New IntelligenceDiscover trendsAnticipateImprove strategic actionEmployees, product,service and customeranalysisE-commerce feedbackNew feedsInternet researchAsset ManagementReuse elementsProtect from lossKey employeesCritical databasesCritical businessprocessesMarket analysisInternet researchSource: Gartner groupBenefits of Tacit Plus ExplicitKnowledgeSolution supportApplying pragmatic experience to replicate decisionmaking for complex problemsExamplesComplex contracts or decisionsDiagnosis and treatment in healtcareBuilding direct-marketing campaignsPayoffImprove process and service performanceBest practices databasesKnowledge ManagementWhat is KnowledgeManagement ?Knowledge management is notThe implementation of a technologyKnowledge management isa multidisciplinary approachthat integrates•Business strategy•Cultural values•Work processesGood technological support is crucial, but is notenough to create a good knowledge environment.Knowledge ManagementThe broad process of identifying, capturing,organizing, transferring and using knowledge .Knowledge management promotes collaborativeapproach and group work.Framework:LeadershipOrganizationalKnowledgeAdaptApplyCreateIdentifyCollectOrganizeShareLeadershipMeasurementCultureTechnologyProcessEnablersSource: American Productivity & Quality Center-Carla O’Dell, C.Jackson GraysonFactsEnterprise invested in KM-relevant technologyIntranetsGroupwareData warehousesData miningEnterprises forgot the non-technical workAligning knowledge to business goalsMapping knowledge contentCreating networks of knowledge usersChanging culture and defining KM roleBusiness Benefits of KMKM generates economic and business benifits by:Providing broad and easy access to enterprise knowledgeLeveraging knowledge trough improved collaborationprocesses and technologiesIntegrating KM into work tasks and processes of employeesStimulating innovation and the creation of new knowledgeGartner group study showed that 60% of knowledgemanagement programs resulted in successAspects of KnowledgeManagementKnowledge discoveryGenerating knowledge from dataKnowledge representationHuman-readable knowledgeMachine-readable knowledgeOntologies (study of being, general properties)Knowledge filteringKnowledge searchingSearch enginesIntelligent agentsVisualization modelsWithin the CompanyCompanies try to manage and use this knowledge in amore systematic way.Required actions.define which knowledge is required in order to define andexecute the strategic business plan;organizations must implement a system that assures acontinuous flow from the members of the organization, theknowledge workers, towards the infrastructure that supportsthe knowledge management;there has to be an integration of the strategy, the processes,the culturalandtechnical aspects of knowledge management.Setup of an Enterprise Knowledge Architecture..KM Success Is Focused on theBusinessDo firstDetermine role of knowledge in achieving company goalsSelect mission-critical business areas for high KM impactKnowledge-enable key processes and decision makingTry to make the link between improved knowledge andbusiness resultsStart small projects within the business cultureDo thenEncyclopedia of R&D or operations knowledgeKnow-how of departing expertsCapture tacit knowledge in explicit formBusiness ArchitectureKnowledge ArchitectureInformation ArchitectureData ArchitectureIT ArchitectureEnterpriseArchitectureThe Enterprise ArchitectureThe IT architecture:basis for the othercomponents.Hardware.Network and communicationenvironment.The system management tools.The middleware and the basic software.The data architecture.How data will be collected, stored and distributed.Those data are raw data in an updateable form,needed for later interpretation and usage.Important aspects here are reliability, integrity andsecurity.The Enterprise ArchitectureIn the information architecture:basis and the guidelinefor the ICT-management.The ICT-strategy of the enterprise is captured.It is the translation of the enterprise business strategy intohigh-level information needs.A set of applications that are build to fulfil business needs.The knowledge architecture.How and where the organization creates and distributesknowledge in all the forms.The business architecture.The way the enterprise planned to achieve its businessstrategy.This strategy includes goals and objectives, seen in thecontext of the environment of stakeholders, employees,competitors and other internal and external factors.KnowledgeArchitectureKnowledgeManagement InfrastructureGathering.Document management.Office systems.Data entry.Dissemination.Email, voice mail, …Web.Inquiry systems.Data warehouse, data mart.Networks.Lan, wan,Internet, intranet, extranet.Storage.Databases, files, ...Meta data, dictionaries, …Groupware.Collaboration tools.Conferencing tools.Analysis.Data mining.OLAP.Visualization.•extract•combine•transform•derive•analyze•presentData LayerMetadata-Data Structure-Taxonomy-Data Content-Knowledge maps-ThesaurusData Sources•Groupware repository•Document management•Intranets•File servers•WWW•…Data Types•Relational databases•Text files•Audio/video•Web pages•E-mails•…Data Formats•XML•HTML•ASCII•GIF•MPEG•…PortalsProvide a window into information, systems andprocesses of an organizationPortals are essential to support KMEnterprise portalsPersonal portalsA portal provides a uniform access toDocuments (unstructured data)Databases (structured data)Applications…Based on a knowledge map, repositories and indexesBuild-in filtering mechanismeTo be combined withPush TechnologyThe Knowledge Framework in PracticeThe components of a technologicknowledge architectureKnowledge repositories and librariesKnowledge carthographyCommunities of knowledge workersThe Knowledge FlowKnowledge-repositoriesandLibrariesKnowledgeCarthographyCommunitiesofknowledge-workersTheKnowledgeFlowSource:Borghoff 1998Organizing availableExplicit knowledgee.g.

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